Whole-Person Care is Available to Everyone
At AdventHealth, we’re committed to providing high-quality, whole-person health care to all individuals in need. We believe every person deserves access to medical treatment, regardless of their financial circumstances. All patients will be treated with compassion and respect, regardless of their ability to pay. If you need help paying for care, we can help you understand your qualifications and options. Learn more about financial assistance opportunities below.
Financial Assistance Requirements
Financial assistance is available for emergency care or medically necessary care, except as may be determined at the sole discretion of AdventHealth on a case-by-case basis. Patients may apply for financial assistance in accordance with the guidelines set forth in the Financial Assistance Policy below. Verification of income and financial information is required.
AdventHealth limits amounts billed for uninsured patients for emergency and medically necessary care that may be eligible for financial assistance to Amounts Generally Billed (AGB). The AGB amounts are determined by taking all accounts paid in full over a recent 12-month period for Medicare, Medicare Advantage and contracted commercial insurance and calculating the average discount given.
If you receive emergency or medically necessary care and are eligible for assistance under our Financial Assistance Policy, you will never be billed more than this amount. To request the actual percentage discount applicable to your hospital of choice, please refer to the contact information provided on the cover page of the financial assistance document packet or the contact information included on the financial assistance section of the financial assistance web page.
Per our Financial Assistance Policy, to qualify for a 100% reduction in your financial responsibility, you must have received emergency or medically necessary care and have an annual household income that does not exceed 250% of the Federal Poverty Guideline, according to the table below. An application and supporting documentation is required to qualify.
2025 Federal Poverty Guidelines | ||||
|---|---|---|---|---|
Household Size | 100% of Poverty | 250% of Poverty | 400% of Poverty | 600% of Poverty |
1 | $15,650 | $39,125 | $62,600 | $93,900 |
2 | $21,150 | $52,875 | $84,600 | $126,900 |
3 | $26,650 | $66,625 | $106,600 | $159,900 |
4 | $32,150 | $80,375 | $128,600 | $192,900 |
5 | $37,650 | $94,125 | $150,600 | $225,900 |
6 | $43,150 | $107,875 | $172,600 | $258,900 |
7 | $48,650 | $121,625 | $194,600 | $291,900 |
8 | $54,150 | $135,375 | $216,600 | $324,900 |
Illinois Financial Assistance Information
Financial Aid Policies and Applications
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Language
Summary of our Financial Assistance Policy
Financial Assistance Application
Financial Assistance Policy
Find Additional Support by Hospital Location
For additional assistance and information, please contact:
Phone: 800-462-0490
Fax: 423-485-6627
Mail to:
AdventHealth
PO Box 935979
Atlanta, GA 31193-5979
*Colorado patients may qualify for discounted care. Call to speak to a financial counselor for more information and to complete the application.
AdventHealth Avista:
Call303-673-1037
AdventHealth Castle Rock:
Call720-455-8105
AdventHealth Littleton:
Call303-734-2054
AdventHealth Parker:
Call303-269-4531
AdventHealth Porter:
Call303-715-7163
Click here to view a sample of the Colorado HDC application.
The following addendums to our financial assistance policy lists physicians providing services in our hospital and indicates whether they participate in our financial assistance program. Please select the facility where you are seeking medical attention.
* Colorado HDC Locations
** No Financial Counselor onsite, but Consumer Access can assist with scanning. Financial assistance-related questions should be directed to the back office team at 800-462-0490.
Connecting You With Government Assistance
We partner with vendor organizations to help patients access government financial assistance. These free, confidential services connect individuals and families with federal, state and local programs — including State Medicaid, County Programs and Disability Eligibility — to support healthier lives and ensure proper reimbursement for care. Each vendor is listed below according to the state they support.
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Florida Facilities
Apprio Health
Phone Number:
888 595-6001Online Contact Form:
https://apprio.com/patient-support/ -
Colorado Facilities
Centauri Health Solutions
Phone Number:
888-447-8908Online Contact Form:
Centauri HS - Eligiblity Screening -
Billing and Financial Assistance FAQs
If you’re not sure where to start with your billing or financial assistance questions, we invite you to read through answers to some frequently asked questions about our services and policies. If you don’t find what you need in these FAQs, we’ll be happy to provide one-on-one support.
Customer Service: 855-241-2455
Self-Pay Guidelines
We’re committed to providing high-quality health care while serving the diverse needs of our communities, regardless of their ability to pay, ability to qualify for financial assistance or access to third-party coverage. Learn more about your financial responsibilities for uninsured and self-pay treatments.
The Uniform Collection Policy for Self-Pay establishes the guidelines for self-pay and uninsured patient balance responsibilities for elective and nonelective procedures.
Medical Debt Policy for North Carolina
The North Carolina Debt Mitigation Policy explains the right to emergency care regardless of ability to pay and a breakdown of the amounts generally billed to uninsured patients.